Payment and delivery

Frequent payment questions

In brief:

  • Most common cards or online services are accepted
  • If your bank account isn’t in pounds sterling, your bank will do a conversion
  • Our website is encrypted and safe to use
  • Your payments will appear as ‘Lovell Rugby’ on your account transactions
  • We display prices with UK value-added tax or VAT at 20%
Q: Which cards or online services do you accept for payment?
A: We want checkout to be as smooth as possible for you! You can pay by Visa, Visa Electron, Mastercard and Maestro, Paypal, Amazon Pay and American Express.
Q: Can I pay in another currency? What’s the conversion rate?

A: We operate in pounds sterling, which means your card or payment provider will do the converting into your own currency.

The conversion rate, and any conversion charges are set by your provider, so they will be the best to provide information on this.

Q: Can I pay in another currency? What’s the conversion rate?

A: We’re legally required to encrypt personal and financial data delivered through our website, so rest assured your information is safe with us - it cannot be intercepted and read. Your personal data is handled within European and UK data protection and privacy standards. We use a number of third-party services noted on our privacy page.

If you prefer, we’d be very happy to take your order over the phone, just have a payment card ready.

We also gladly accept payment via a cheque in pounds sterling, although we’ll be held up from sending your items until your payment clears. This usually takes five days.


A guide to delivery

We have a range of delivery options depending on how soon you’d like your order.

See below for more details on delivery to the European Union or the rest of the world


Standard £4.99 by Hermes or Royal Mail

Mainland, Highlands, IOW, IOM & Scottish Islands by Royal Mail

Channel Islands and N. Ireland by Hermes

Express £6.99 by DPD or £8.99 Royal Mail

Next-day when ordered before noon, excludes bank holidays, Northern Scotland and other isolated areas may have delays, requires a signature on delivery

Highlands, IOW, IOM, Scottish Islands, Channel Islands and N. Ireland by Royal Mail

Express pre-noon £11.99 by DPD

When ordered before noon, excludes bank holidays, Northern Scotland and other isolated areas may have delays, requires a signature on delivery

Mainland destinations only

Collection £5.99 by Collect+

Select one of our 7000 Collect+ collection points. You’ll receive a text or email with a collection code when your delivery arrives

Full details at the Collect+ website

You’ll receive a tracking ID with all of these postage options. We aim to dispatch all standard delivery orders within three working days.

Any uncollected Collect+ collections are returned to us after 10 working days, and you’ll be refunded after two weeks processing.


European Delivery

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco and the Netherlands £8.50
Italy £12.00
Elsewhere in the EU £7.20 for first item, then £3.60 for each additional item, up to a limit of:

Austria - £23.00
Bulgaria - £28.00
Canary Islands - £28.00
Corsica - £26.40
Czech Rep. - £23.00
Estonia - £50.00
Finland - £23.00
Gibraltar - £28.00
Greece - £22.00
Hungary - £23.00
Latvia - £50.00
Lithuania - £23.00
Malta - £50.00
Norway - £23.00
Poland - £23.00
Portugal - £22.00
Romania - £50.00
San Marino - £23.00
Slovakia - £23.00
Slovenia - £23.00
Sweden - £23.00
Switzerland - £23.00
Spain - £17.00
Turkey - £50.00

We aim to dispatch all standard delivery orders within three working days.

Claims for missing parcels can only be started after 25 working days have passed.


Delivery outside the UK and EU

There’s a £12 charge for your first item, with £6.00 for each item added thereafter. Delivery times vary throughout the world.

Please be aware of any import taxes in your destination country, Lovell Soccer is not responsible for any additional charges.

Claims for missing parcels can only be started after 28 working days has passed.