Lovell Soccer offers a special Christmas Returns Policy. If for any reason you are not satisfied with any products bought as Christmas Gifts from this website after the 26th October 2019, you may return them to us up until the 5th January 2020 for an exchange or refund provided that the products are returned to us in their original condition and carefully packaged. Please ensure to quote your order number on all correspondence.
Please note, when returning an item for a refund/exchange we are unable to reimburse the return postage charge. Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
Please see item 12 on the Terms & Conditions page for more information on Returning your order to us.
Wrong gear, or a dodgy fit? Return your products within 28 days of purchase for a refund or exchange.
Here are our top recommendations for a successful return:
Please download a returns form, fill it in and include it with your return.
PLEASE BE AWARE THAT WE DISPATCH ITEMS FROM MULTIPLE WAREHOUSE AND THEREFORE WE ADVISE THAT YOU CHECK THE RETURNS FORM ATTACHED TO THE DISPATCH EMAIL WE SENT YOU TO ENSURE YOU ARE RETURNING THE PRODUCT TO THE CORRECT WAREHOUSE
Include your free items in order to get a refund. If you’re looking for a refund for a product that came with a free item, we’ll need both items returned to issue a refund.
For any returns, you’ll have to pay the postage yourself. We’re also unable to return any customs charges incurred when the package was brought into your country.
It’s also worth noting that if you refuse any parcels upon delivery, we’ll get you a refund minus any customs charges when those goods are brought back into the UK.
You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, we’ll only be able to offer you a replacement.
To qualify as faulty or defective, the item will meet one or more of the criteria:
Consumer rights websites such as Money Saving Expert have more detailed explanations of your rights when returning faulty goods.
We’ll professionally evaluate returns for processing as soon as we can, but please make sure they’re clean and dry! We reserve the right to refuse to inspect items that are just too dirty or wet.
For more information on our returns policy please read our full terms and conditions
Let us take the pain out of returning your items. If you hit any problems, feel free to get in touch
We’d recommend you send via a recorded service as we can’t accept responsibility for anything lost in transit. When returning an item, we are unable to reimburse the postage cost.