Returns

For details regarding Christmas returns, please click here.

Wrong gear, or a dodgy fit? Return your products within 28 days of purchase for a refund or exchange.

Here are our top recommendations for a successful return:

  • In most cases, creating a new order and posting us your goods for a refund is quicker than requesting an exchange
  • We can’t exchange goods if you’re outside the UK, sorry! Instead, request a refund and create a new order
  • We’ll need the items in their original condition, along with any packaging and labels
  • Send the return via Collect+, Royal Mail, or an alternative courier, it’s your choice!
  • If you’re in the UK, our exchanges are free

Please download a returns form, fill it in and include it with your return.


The small print

Include your free items in order to get a refund. If you’re looking for a refund for a product that came with a free item, we’ll need both items returned to issue a refund.

To our valued customers outside the UK

For any returns, you’ll have to pay the postage yourself. We’re also unable to return any customs charges incurred when the package was brought into your country.

It’s also worth noting that if you refuse any parcels upon delivery, we’ll get you a refund minus any customs charges when those goods are brought back into the UK.

Faulty or defective items

You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, we’ll only be able to offer you a replacement.

To qualify as faulty or defective, the item will meet one or more of the criteria:

  • Has a manufacturing fault beyond typical wear associated with the product
  • Isn’t fit for purpose it’s been supplied for
  • Doesn’t match the descriptions or models shown to you at the time of purchase

Consumer rights websites such as Money Saving Expert have more detailed explanations of your rights when returning faulty goods.

We’ll professionally evaluate returns for processing as soon as we can, but please make sure they’re clean and dry! We reserve the right to refuse to inspect items that are just too dirty or wet.

For more information on our returns policy please read our full terms and conditions


Posting your items

Let us take the pain out of returning your items. If you hit any problems, feel free to get in touch

Return with Collect+

  1. Complete a returns form. You can find it attached to your original invoice email, or download a new one directly. Then, repackage the item(s) securely and enclose the returns form.
  2. Create an address label with this tool at the Collect+ website, it’ll include your order number so we can get started straight away.
  3. There’s a £4.49 return cost, a flat rate for items of any size being returned to us. Print off the label and attach to your parcel. Hand your parcel into your nearest Collect+ drop-off point, where you’ll receive a receipt of postage for tracking. These drop-off points are often open beyond office hours for easy access.

Return with Royal Mail or other couriers

  1. Complete a returns form. You can find it attached to your original invoice email, or download a new one directly. Then, repackage the item(s) securely and enclose the returns form.
  2. Attach the returns address label to your parcel and send to the address shown.

We’d recommend you send via a recorded service as we can’t accept responsibility for anything lost in transit. When returning an item, we are unable to reimburse the postage cost.