Due to the ongoing situation with COVID-19, we are working on a reduced team with slightly longer delivery and response times

Frequently asked questions

Q.

Are there any delays on deliveries?

A.

Currently all UK couriers are still delivering orders as normal. The rest of Europe/World may have specific national/local sanitary conditions, specific collection & delivery processes can be put in place locally in some areas. Delivery dates will be shown at the checkout based on your location. For more information on current delivery times please contact us here.

International Deliveries: Following ongoing advice from the government, we have taken the decision to stop all international shipment outside of Europe. Any current orders on the system will still be processed, however we will not be taking any new orders for deliveries outside of Europe at this time.

Q.

When will I get confirmation of my order?

A.

You will actually receive two separate confirmations after your purchase. Once you have placed your order you’ll see an order confirmation screen detailing what you bought, how much it cost and your delivery options. Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

Q.

Can I track my delivery?

A.

We provide a unique tracking reference number for every processed order. You can find your number in your order history, and then use it to track the progress of your shipment. We also provide your tracking reference number in the dispatch email we send to you when your parcel has been dispatched from our warehouse. For further information or if you’re running into trouble you can email our Customer Services team who will help look into this for you

Q.

Can I return an item?

A.

You are able to return your products to us within 28 days of purchase for a refund or exchange, although we can’t exchange goods if you’re outside the UK, sorry! Instead, request a refund and create a new order. For more information on our returns policy please see here Due to recent Government advice there may be a delay in processing some returned items, If you have already returned any items to us for exchange or refund, but have note yet received confirmation this has been processed, please contact via email or the contact form on our website with your order number and returning tracking details.